Virtual PBX solutions providers - a more professional way to handle calls

Are you struggling with an internal phone system that isn’t really a system – a collection of mobiles, office phones and home numbers?  Do you want to offer your customers a consistent response when they call? Are you thinking about changing the way you handle calls, but not yet ready to move to a full-blown phone system?

Professional image

Many small businesses are finding that first step is the most challenging. Fortunately, there is a practical, affordable solution that will create a more professional image and help you build a more flexible business. It’s known as virtual PBX and it will take your business communications to a new level.

A virtual PBX solutions provider is a vendor who owns, manages and maintains a PBX (Private Branch Exchange) ‘in the cloud.’  A PBX is the essential piece of telecoms infrastructure that receives incoming calls and routes them to the appropriate extension inside your business.

You could install a PBX on your own premises. But, you would have to use capital to purchase the equipment and hire a technician to manage it. With a virtual PBX, you enjoy all the benefits, but you don’t have to worry about upfront or operating costs. That’s all covered by an affordable monthly subscription.

Always available

Virtual PBX providers give your business a high-quality answering service that is always available. You set the rules for routing incoming calls to different individuals or departments and the virtual PBX forwards them.

You can set up the system to offer callers options like ‘press 1 for sales,’ ‘press 2 for technical support’ or ‘press 3 to speak to a named individual’.  With this system in place, you provide a more professional response and you create the impression of a large business with a clear departmental structure. This helps to build confidence in your customers and can be a valuable differentiator.

Grow your business

Virtual PBX solutions providers have helped many small businesses expand without needing more office space. Instead, these companies create virtual businesses with team members located anywhere in the country, or overseas. But, although they are remote, they are not out of contact because calls from a virtual PBX can reach any phone or mobile device connected to the Internet.

So sales could be based in New York, technical support on the west coast and marketing in Boston.  With that level of flexibility, you can hire freelance staff or contractors to handle specialist functions, rather than recruit permanent staff.  But, with virtual PBX fielding the calls, any of your virtual team can respond as if they were based in your head office.

Virtual PBX providers give you a great way to handle incoming calls professionally. When you’re ready to move up to a more advanced system like Voice over IP or Unified Communications, you’ll find the service provider can build on your existing system, rather than start from scratch.